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Last update: Dec 12, 2025
At Phia’s Phlames, we are committed to protecting your personal information and ensuring that your shopping and subscription experiences remain safe, transparent, and trustworthy. Whether you purchase a candle or join our monthly subscription, your privacy is always a top priority.
Phia’s Phlames (“we,” “our,” “us”) provides handcrafted candle products and subscription services through this website. By using our site, you agree to comply with these Terms & Conditions and all applicable laws.
If you do not agree, please do not use this site or purchase our products.
To place an order, you must:
All Phia’s Phlames candles are handmade, and natural variations may occur. This includes minor differences in:
These variations do not qualify as defects.
We reserve the right to modify, discontinue, or update products at any time without notice.
All prices listed on our website or Shopify store are in USD and may be changed at any time.
Purchases must be completed using approved payment methods.
By submitting payment, you authorize us (or our payment processor) to charge your selected method for the total amount due.
Promotions, discounts, and offers cannot be combined unless explicitly stated.
By subscribing to the Candle of the Month subscription, you agree to:
Your subscription will renew automatically every month on the date of your original purchase unless canceled in advance.
You may pause or cancel your subscription at any time through your account portal. Changes must be made at least 48 hours before the next billing date to avoid charges for the upcoming shipment.
If payment fails, we may retry the charge and/or pause your subscription until updated payment information is provided.
We currently ship within the United States. Shipping times vary depending on location and carrier.
We are not responsible for:
Please double-check your mailing address before placing an order.
Due to the nature of handcrafted candle products, all sales are final.
However, we will replace items that arrive:
Replacement requests must be submitted within 7 days of delivery, with photo documentation of the issue.
Subscription charges are non-refundable once the order has been processed.
By purchasing Phia’s Phlames candles, you agree to follow standard candle-safety guidelines, including:
We are not liable for damages or injury resulting from misuse of our products.
All content on this site—including text, images, designs, logos, product descriptions, and branding—is the property of Phia’s Phlames and may not be copied, sold, or reproduced without written consent.
To the fullest extent permitted by law, Phia’s Phlames is not liable for:
We are not liable for damages or injury resulting from misuse of our products.
Your privacy is important to us. Personal information is handled in accordance with our Privacy Policy. By using our site, you consent to these practices.
We may update or modify these Terms & Conditions at any time. Continued use of the site signifies acceptance of any revisions. Please check this page periodically for updates.
If you have questions about these Terms & Conditions, please contact us: